Consumer template letters

Faulty goods

Letter to complain about faulty goods
Letter to complain about faulty goods bought on hire purchase
Letter to complain about faulty goods supplied with a service
Letter to warn trader about court action for faulty goods

Problems with services or traders

Letter to complain to a trader about poor quality work
Letter to complain about the poor standard of a service
Letter to complain about a delay to a service
Letter to complain about the cost of a service
Letter to complain about a phone, TV or internet bill
Letter to 'make time of the essence': services
Letter to claim damages for misrepresented goods or services
Letter to cancel a contract that's been breached
Letter to complain to a phone company about cashback
Letter to end contract due to poor work and 'lost faith'

Problems with delivery

Letter to say you received goods or services you didn't ask for
Letter to 'make time of the essence': goods
Letter to complain about non-delivery of goods

You've changed your mind

Letter to cancel a service arranged online, over the phone or by mail order
Letter to cancel or return goods bought online, over the phone or by mail order
Letter to cancel goods or services bought at home or in a public place

Holidays

Letter to complain about a holiday
Letter to ask for a refund or alternative when a package holiday is changed

Credit agreements and creditors

Letter to cancel a credit agreement before it starts
Letter to get a loan fee refunded when the loan hasn't been received
Letter to ask to be placed on list of unsecured creditors
Letter to make a claim for equal liability from a credit provider

Source: https://www.citizensadvice.org.uk/

Consumer Template Letters

This publication has been produced by Turkish Republic Ministry of Customs and Trade with the support of the Erasmus+ Programme of the European Union within the concept of the Project titled ‘Consumer Academy’. The contents of this publication are the sole responsibility of Turkish Republic Ministry of Customs and Trade and can in no way be taken to reflect the views of the Turkish National Agency and the Commission.